Enterprise Customer Success Lead: Transportation Programs

Lyft; San Francisco (CA); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

Family building benefits

Child care

Pet benefits

401(k) matching

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink

Job summary

Lyft Business is seeking a Customer Success Associate to lead implementation and become the product expert for enterprise customers. You will work closely with Sales to expand Lyft Business programs across corporate travel, commuting, events, and more.

The role requires 1–2 years in customer success within tech or transportation, strong cross-functional communication, and the ability to manage multiple initiatives in a fast-paced environment. In-office 3 days/week with hybrid options.

Qualifications

• BA/BS or equivalent required.
• 1–2 years in customer success or related role in tech or transportation.
• Ability to handle multiple responsibilities concurrently.
• Strong communication across multiple stakeholders.
• Comfort in fast-paced startup environment.
• Ability to build cross-functional relationships internally.

Responsibilities

• Serve as primary contact for transportation partners on product functionality, billing, and support.
• Launch and implement transportation programs with Enterprise Account Executives & Account Managers.
• Triage partner issues and ensure timely resolution.
• Understand customers' transportation objectives and support across use cases.
• Conduct frequent product demos during onboarding and implementation.
• Optimize and monitor usage of programs and communicate improvements.
• Troubleshoot product issues and liaise between product, support and sales for enhancements.

Skills

BA/BS

Customer success

Multi-tasking

Communication

Cross-functional collaboration

Startup environment

Education

BA/BS or equivalent

Job description

Lyft Business is seeking a Customer Success Associate to lead implementation and become the product expert for enterprise customers. You will work closely with Sales to expand Lyft Business programs across corporate travel, commuting, events, and more.

The role requires 1–2 years in customer success within tech or transportation, strong cross-functional communication, and the ability to manage multiple initiatives in a fast-paced environment. In-office 3 days/week with hybrid options.