Enterprise Customer Success Specialist – Transportation

Inested; New York (NY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid schedule

Medical / Dental / Vision insurance

Parental leave

Paid time off

Lyft credits

Job summary

Lyft is seeking a Customer Success Associate for Lyft Business in New York City. You will lead program implementations, act as a product expert, and work with sales to expand Lyft Business adoption across corporate travel, commute, events, and more.

Ideal candidates have a BA/BS and 1–2 years in customer success, with strong communication and multitasking skills. This role is office-based with a hybrid schedule (3 days in-office per week) in NYC.

Qualifications

• BA/BS or equivalent required.
• 1–2 years in customer success, preferably in tech/transport.
• Ability to multitask and communicate with multiple stakeholders.
• Experience building cross-functional relationships across teams.

Responsibilities

• Serve as primary contact for transportation partners on product, billing, and service issues.
• Lead launch and implement transportation programs with Enterprise Account Executives & Account Managers.
• Triage partner issues and ensure timely resolution.
• Understand enterprise customer needs and how Lyft Business products support them.
• Conduct product demos during onboarding and implementation across enterprise clients.
• Monitor and optimize transportation program usage and communicate improvements.
• Collaborate with product, support and sales to drive enhancements.

Skills

Customer focus

Problem solving

Communication

Multitasking

Cross-functional

Startup mindset

Education

BA/BS or equivalent

Job description

Lyft is seeking a Customer Success Associate for Lyft Business in New York City. You will lead program implementations, act as a product expert, and work with sales to expand Lyft Business adoption across corporate travel, commute, events, and more.

Ideal candidates have a BA/BS and 1–2 years in customer success, with strong communication and multitasking skills. This role is office-based with a hybrid schedule (3 days in-office per week) in NYC.