Hybrid Enterprise Client Success Manager I

seoClarity; Chicago (IL); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive Compensation

Robust Benefits Package

Learning Stipend

Parental Leave & WFH flexibility

Downtown Chicago Office access

Commuter Benefits

Annual Global Summit

Job summary

seoClarity is seeking a proactive Client Success Manager I to join our Chicago-based team. You will manage a portfolio of global enterprise customers, helping them onboard, adopt the seoClarity platform, and translate SEO goals into measurable outcomes.

Responsibilities include onboarding, success planning, driving adoption, and conducting executive reviews to ensure sustained value and renewal readiness.

Qualifications

• Bachelor's degree in business, marketing, communications, digital marketing, or related field.
• 2+ years of experience in Client Success, Account Management, or similar role, preferably in SaaS/tech.
• Experience supporting enterprise SaaS customers or multi-stakeholder relationships.
• Experience managing ongoing client relationships and serving as primary contact for questions and initiatives.
• Strong relationship-building skills with executives and platform users.
• Familiarity with SEO, SEM, analytics, or enterprise marketing platforms.

Responsibilities

• Onboard and manage a portfolio of global enterprise customers, balancing priorities and deadlines.
• Lead onboarding activities, align expectations, and establish a foundation for long-term success.
• Create customized success plans with clear goals, milestones, and adoption strategies.
• Drive platform adoption by identifying underutilized features and relevant workflows.
• Conduct executive business reviews and progress check-ins to demonstrate value and opportunities.
• Monitor health metrics, retention risks, and renewal readiness; coordinate cross-functional delivery.
• Identify opportunities for deeper engagement, case studies, and references.

Skills

Relationship Building

Account Management

Customer Onboarding

Strategic Communication

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM Software

Data Visualization

Job description

seoClarity is seeking a proactive Client Success Manager I to join our Chicago-based team. You will manage a portfolio of global enterprise customers, helping them onboard, adopt the seoClarity platform, and translate SEO goals into measurable outcomes.

Responsibilities include onboarding, success planning, driving adoption, and conducting executive reviews to ensure sustained value and renewal readiness.