Hybrid Client Success Strategist

Maritz; Fenton (MO); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Maritz is seeking a Client Success Manager to lead client relationships, adoption, and satisfaction for our SaaS offerings. You will serve as the primary contact, coordinate implementation, and drive renewals while aligning with internal teams.

The role is hybrid from Fenton, MO with in-office days Tue–Thu, and requires 6+ years in client service or operations management along with a Bachelor's degree or equivalent experience.

Qualifications

• 6+ years of general client service / operations management exposure and consultative work with client interaction.
• Bachelors Degree or equivalent work experience.
• Experience with web-based technology and quick learning ability.
• Strong written and verbal communication with clients and internal teams.
• Ability to manage competing priorities and set client expectations daily.
• Familiarity with Office automation tools and service management software.

Responsibilities

• Serve as primary strategic advisor and day-to-day contact for assigned clients.
• Lead implementation and ongoing operational activities to ensure successful outcomes.
• Drive adoption, renewals, and identify growth opportunities.
• Coordinate client and internal teams; manage escalations with urgency and professionalism.
• Prepare and lead business reviews; develop longer-term client strategies.
• Monitor CSAT, renewals, and risk; ensure data integrity and reporting accuracy.

Skills

Client relationship management

Account management

Project management

Stakeholder communication

Data analysis

Leadership & mentorship

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Teams

Jira

Excel

Job description

Maritz is seeking a Client Success Manager to lead client relationships, adoption, and satisfaction for our SaaS offerings. You will serve as the primary contact, coordinate implementation, and drive renewals while aligning with internal teams.

The role is hybrid from Fenton, MO with in-office days Tue–Thu, and requires 6+ years in client service or operations management along with a Bachelor's degree or equivalent experience.