Hybrid Education Tech Support Specialist

University of Kansas; Lawrence (KS); Hybrid; USD 40,000 - 49,000; Full time

Benefits offered by this job

Vacation

Sick leave

Holidays

Health insurance

Retirement plan

Life and disability insurance

Professional development

Job summary

The University of Kansas seeks a Customer Support Technician to support educators using the Kite testing system from its Lawrence/Overland Park offices in a hybrid setup. You will help set up environments, run tests, and interpret reports while meeting performance metrics.

Ideal candidates have at least one year of technical support, strong written and verbal communication, and experience with MS Office and Windows. Collaboration with development and QA teams is required.

Qualifications

• High school diploma or GED plus 1 year of relevant experience.
• 1 year of technical support across phone, email, chat.
• Experience with MS Office applications (Outlook, Word, Excel), Windows, CSV uploads.
• Excellent written and interpersonal communication skills.

Responsibilities

• Provide client support via phone, chat, and email during the testing process.
• Review software releases and provide feedback to development and QA teams.
• Perform other duties as assigned.

Skills

Technical support

Microsoft Office

Windows

CSV Uploads

Communication

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Windows OS

Job description

The University of Kansas seeks a Customer Support Technician to support educators using the Kite testing system from its Lawrence/Overland Park offices in a hybrid setup. You will help set up environments, run tests, and interpret reports while meeting performance metrics.

Ideal candidates have at least one year of technical support, strong written and verbal communication, and experience with MS Office and Windows. Collaboration with development and QA teams is required.