Hybrid Customer Support Technician for Educational Testing

The University of Kansas

Lawrence (KS)

Hybrid

USD 40,000 - 49,000

Full time

5 days ago

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Benefits offered by this job

Paid vacation (176 hrs/yr)

Sick leave (96 hrs/yr)

10 paid holidays

Medical and dental insurance

Retirement program

Life and disability insurance

Educational and professional develop.

Job summary

The University of Kansas, through its Achievement & Assessment Institute, seeks a Customer Support Technician to help educators administer assessments via the Kite system. This hybrid role requires on-site work in Lawrence or Overland Park, KS, with duties spanning setup, testing, reporting, and collaboration with software teams.

Excellent communication and problem-solving skills are essential to handle diverse cases, support multiple channels, and ensure timely responses while contributing to

Qualifications

High school diploma/GED AND one year of relevant experience.
One year experience providing technical support via phone, email, chat.
One year experience using MS Office, Windows OS, and CSV uploads.

Responsibilities

Respond to customer requests via phone, chat, and email throughout the testing process.
Set up and troubleshoot client testing environments and tests.
Prepare daily reports for internal and external users.
Test students and obtain/understand reports from the Kite system.

Skills

Technical support

Phone/Chat/Email support

Interpersonal communication

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Windows OS

CSV uploads

Job description

Excellent communication and problem-solving skills are essential to handle diverse cases, support multiple channels, and ensure timely responses while contributing to

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