Education Tech Support Specialist

Center for Public Partnerships & Research; Topeka (KS); Hybrid; USD 44,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Achievement & Assessment Institute (AAI) at the University of Kansas is hiring a Customer Support Technician to assist educators with administering assessments through the Kite system. You will support testing environments, guide students, and help interpret reports while meeting performance metrics.

You will also collaborate with software development teams by reviewing releases and providing feedback from client interactions.

Qualifications

• High school diploma/GED and one year of relevant experience.
• One year experience providing technical support via multiple modes (phone, email, chat).
• Experience using Microsoft Office applications (Outlook/Word/Excel), Windows, and CSV uploads.

Responsibilities

• 60%: provide client support via phone, chat, and email throughout testing process (testing students, interpreting reports, setting up/testing environments, daily reports).
• 30%: review software releases and provide feedback to development/QA, verify releases across platforms, log defects, answer questions.
• 10%: other duties as assigned.

Skills

Technical support

Customer service

Communication skills

Education

High school diploma / GED

Tools

MS Office (Outlook, Word, Excel)

Windows OS

CSV uploads

Job description

The Achievement & Assessment Institute (AAI) at the University of Kansas is hiring a Customer Support Technician to assist educators with administering assessments through the Kite system. You will support testing environments, guide students, and help interpret reports while meeting performance metrics.

You will also collaborate with software development teams by reviewing releases and providing feedback from client interactions.