Economic Support Specialist: Case Management Advocate

COUNTY OF DANE; Madison (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

COUNTY OF DANE seeks an entry-level Economic Support Specialist in the Economic Assistance Division to perform call center and case management for Medical Assistance, Child Care Subsidies, Food Stamps, and related programs. The role requires applying federal, state, and local policies to determine eligibility and provide information and referrals to Dane County residents.

Ideal candidates have at least high school education and two years of related experience, with sensitive data handling and

Qualifications

• High School diploma or equivalent; two years of experience in case management or eligibility determinations.

Responsibilities

• Answer calls and address customer issues as part of a county call center.
• Provide case management to participants of economic assistance and employment programs.
• Determine eligibility through interviews, documents, and collateral investigations; enter data in eligibility systems.
• Explain agency services, payments, and client rights and responsibilities; maintain accurate case files.

Skills

Case management

Eligibility determination

Customer service

Education

High School diploma or equivalent

Tools

Computer systems

Job description

COUNTY OF DANE seeks an entry-level Economic Support Specialist in the Economic Assistance Division to perform call center and case management for Medical Assistance, Child Care Subsidies, Food Stamps, and related programs. The role requires applying federal, state, and local policies to determine eligibility and provide information and referrals to Dane County residents.

Ideal candidates have at least high school education and two years of related experience, with sensitive data handling and