Hybrid Early-Stage Mortgage Collections Specialist

Carrington; Orange (CA); Ibrido; USD 32.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare plans

401(k) match

Discount portal

Customized training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Descrizione del lavoro

Carrington Mortgage Services is seeking an Early Stage Collections Specialist to counsel borrowers on payment options and negotiate arrangements, supporting inbound customer service on high-volume days. This role handles early delinquency (1–59 days) cases with a focus on first-call resolution and regulatory compliance across US mortgage servicing contexts.

Responsibilities include reviewing borrower finances, educating on repayment plans, and coordinating mortgage assistance packages.

Competenze

• High school diploma or equivalent work experience.
• Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience.
• Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Mansioni

• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and/or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.

Conoscenze

Collections

Customer service

Call center

Loan servicing

Formazione

High school diploma

Strumenti

Aspect Dialer

Descrizione del lavoro

Carrington Mortgage Services is seeking an Early Stage Collections Specialist to counsel borrowers on payment options and negotiate arrangements, supporting inbound customer service on high-volume days. This role handles early delinquency (1–59 days) cases with a focus on first-call resolution and regulatory compliance across US mortgage servicing contexts.

Responsibilities include reviewing borrower finances, educating on repayment plans, and coordinating mortgage assistance packages.