Hybrid E-Commerce UX & Site Ops Lead

Lindt & Sprüngli (Canada), Inc; Stratham (NH); Hybride; USD 74 000 - 97 000; Plein temps

Résumé du poste

Lindt USA is seeking an E-Commerce UX & Site Operations Associate Manager to optimize the online customer experience and support the growth of our Direct-to-Consumer business. You will manage site content, coordinate product launches, and drive improvements across Lindtusa.com, partnering with cross-functional teams to enhance navigation, merchandising, and conversion on desktop and mobile.

The role requires 3-5 years in ecommerce or digital marketing, HTML/CSS proficiency, and strong analytical

Qualifications

• 3-5 years of experience in ecommerce, digital marketing, website operations, or a related field; retail or direct-to-consumer (DTC) experience preferred.
• Experience managing website content, product launches, and ecommerce site operations.
• Proficiency with HTML and CSS.
• Working knowledge of SEO, SEM, and digital marketing best practices.
• Experience using ecommerce analytics tools such as Google Analytics, Magento BI, Content square, or similar platforms.
• Experience with Google Tag Manager and website tagging.
• Experience conducting end-to-end testing, user acceptance testing (UAT), and validating website enhancements across multiple environments.
• Experience analyzing customer behavior and identifying opportunities to improve site performance and user experience.

Responsabilités

• Website Content & Merchandising: Partner with the Associate Digital Campaign Manager and Senior Digital Marketing Specialist to manage and optimize content across Lindtusa.com, including product, category, promotional, and homepage experiences.
• Customer Experience & Site Optimization: Evaluate and map end-to-end customer journeys across Lindtusa.com to identify friction points and opportunities to improve navigation, product discovery, conversion, and overall user experience.
• Product Setup & Launch Management: Lead the execution of product creation, merchandising, and launches across D2C and B2B ecommerce channels.
• Site Performance & Analytics: Monitor and analyze ecommerce performance, customer behavior, merchandising effectiveness, campaign results, and site engagement metrics.
• SEO & Discoverability: Partner with the Senior Ecommerce Manager and external agencies, as applicable, to optimize on-site content and merchandising strategies that support organic traffic growth, search visibility, and revenue objectives.
• Customer & Market Insights: Develop a deep understanding of ecommerce customers, purchasing behaviors, seasonal trends, and competitive dynamics.
• Operational Excellence & Process Improvement: Identify opportunities to improve ecommerce processes, tools, workflows, and site functionality.
• Inventory & Fulfillment Coordination: Collaborate with inventory and fulfillment teams to support product availability, inventory planning, and fulfillment readiness for key product launches, seasonal programs, and promotional activities.
• Digital Marketing Support: Partner with Ecommerce and D2C teams to execute and optimize traffic-driving initiatives, promotional campaigns, and retention programs that increase brand awareness, customer engagement, and online revenue.

Connaissances

Analytical thinking

Communication

Project management

Multi-tasking

Formation

Bachelor’s degree in business administration or information technology

Outils

Google Analytics

Magento BI

Content Square

Google Tag Manager

HTML & CSS

Description du poste

Lindt USA is seeking an E-Commerce UX & Site Operations Associate Manager to optimize the online customer experience and support the growth of our Direct-to-Consumer business. You will manage site content, coordinate product launches, and drive improvements across Lindtusa.com, partnering with cross-functional teams to enhance navigation, merchandising, and conversion on desktop and mobile.

The role requires 3-5 years in ecommerce or digital marketing, HTML/CSS proficiency, and strong analytical