E‑Commerce UX & Site Ops Lead

Ghirardelli Chocolate Company; Stratham (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Lindt USA seeks an E-Commerce UX & Site Operations Associate Manager to optimize the online customer experience for our high-growth D2C business. You will manage site content, coordinate product launches, and drive merchandising and testing across Lindtusa.com to boost conversion and revenue.

Working cross-functionally with ecommerce, marketing, design, and analytics teams, you will map customer journeys, implement improvements, and monitor performance.

Qualifications

• 3-5 years in ecommerce, digital marketing, website operations.
• Experience managing website content, product launches, and site operations.
• Proficiency with HTML and CSS.
• Working knowledge of SEO, SEM, and digital marketing best practices.
• Experience with analytics tools such as Google Analytics, Magento BI, Content Square.
• Experience with Google Tag Manager and website tagging.
• Experience with end-to-end testing and UAT across multiple environments.

Responsibilities

• Manage and optimize Lindtusa.com content, product, category, and homepage experiences.
• Coordinate product creation, merchandising, and launches across D2C and B2B channels.
• Map end-to-end customer journeys to identify friction and drive improvements.
• Monitor ecommerce performance, analyze data, and drive optimization for conversion.
• Collaborate with ecommerce, design, marketing, and analytics teams.

Skills

Ecommerce

Digital marketing

Website operations

HTML & CSS

SEO

Google Analytics

Google Tag Manager

A/B testing

Tools

Magento BI

ContentSquare

Job description

Lindt USA seeks an E-Commerce UX & Site Operations Associate Manager to optimize the online customer experience for our high-growth D2C business. You will manage site content, coordinate product launches, and drive merchandising and testing across Lindtusa.com to boost conversion and revenue.

Working cross-functionally with ecommerce, marketing, design, and analytics teams, you will map customer journeys, implement improvements, and monitor performance.