E‑Commerce UX & Site Optimization Manager

Lindt & Sprüngli (USA) Inc.; Stratham (NH); Hybrid; USD 74,000 - 97,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentive

Job summary

Lindt & Sprüngli (USA) Inc. is seeking an E‑Commerce UX & Site Operations Associate Manager in Stratham, NH. The role optimizes the online customer experience, manages site content, and coordinates product launches for our high-growth U.S. D2C business.

You will drive conversion through data-driven insights, collaboration across ecommerce, marketing, design, analytics, and content teams, and ensure seamless end-to-end customer experience with a focus on site operations and promotions.

Qualifications

• 3-5 years of experience in ecommerce, digital marketing, website operations, or a related field.
• Proficiency with HTML and CSS; SEO/SEM basics.
• Experience with analytics tools and testing across multiple environments.
• Working knowledge of SEO, SEM, and digital marketing best practices.
• Experience using ecommerce analytics tools such as Google Analytics, Magento BI, Content Square, or similar platforms.
• Experience with Google Tag Manager and website tagging.
• Experience conducting end-to-end testing, UAT, and validating website enhancements.
• Experience analyzing customer behavior and identifying opportunities to improve site performance and UX.

Responsibilities

• Manage and optimize Lindtusa.com content, products, promotions, and homepage experiences.
• Map end-to-end customer journeys to reduce friction and improve conversion.
• Lead product setup, merchandising, and launches across D2C and B2B channels.
• Monitor ecommerce performance, analyze data, and drive site improvements.
• Collaborate with marketing, design, analytics, and development teams to prioritize changes.
• Customer & Market Insights: analyze trends to inform experience enhancements and growth.
• Operational Excellence & Process Improvement: streamline ecommerce processes and tools.
• Inventory & Fulfillment Coordination: support availability and readiness for launches and promotions.
• Digital Marketing Support: execute traffic-driving campaigns and retention programs.

Skills

Cross-functional collaboration

Data-driven optimization

Project management

Data analysis

Education

Bachelor’s degree in business administration or information technology

Tools

Google Analytics

Magento BI

ContentSquare

Google Tag Manager

Job description

Lindt & Sprüngli (USA) Inc. is seeking an E‑Commerce UX & Site Operations Associate Manager in Stratham, NH. The role optimizes the online customer experience, manages site content, and coordinates product launches for our high-growth U.S. D2C business.

You will drive conversion through data-driven insights, collaboration across ecommerce, marketing, design, analytics, and content teams, and ensure seamless end-to-end customer experience with a focus on site operations and promotions.