E‑Commerce UX & Site Optimization Lead

Lindt & Sprüngli Group; Stratham (NH); On-site; USD 74,000 - 97,000; Full time

Job summary

Lindt & Sprüngli Group is seeking an E‑Commerce UX & Site Operations Associate Manager in Stratham, NH. You will optimize the online customer experience, manage content, and coordinate launches to support LindtUSA’s direct‑to‑consumer growth.

You’ll work with ecommerce, marketing, design, and analytics to test, implement, and measure improvements across desktop and mobile, ensuring a seamless end‑to‑end customer journey.

Qualifications

• 3-5 years in ecommerce, digital marketing, or site operations.
• Experience managing website content, product launches, and ecommerce ops.
• Proficiency with HTML and CSS or coordinating with developers.
• Strong SEO, SEM knowledge and analytics tooling experience.

Responsibilities

• Website content & merchandising: optimize Lindtusa.com experiences.
• Customer experience & site optimization: map journeys and reduce friction.
• Product setup & launch management for D2C and B2B channels.
• Site performance & analytics: monitor metrics and drive improvements.
• SEO & discoverability: enhance on-site content for organic growth.
• Customer & market insights: analyze trends to inform strategies.
• Operational excellence: streamline ecommerce processes and tools.
• Inventory & fulfillment coordination for launches and promotions.
• Digital marketing support: assist traffic-driving campaigns and retention programs.

Skills

Analytical thinking

Cross-functional collaboration

Project management

Written and verbal communication

Education

Bachelor's degree in business administration or information technology

Tools

Google Analytics

Magento BI

Content Square

Google Tag Manager

End-to-end testing (UAT)

Job description

Lindt & Sprüngli Group is seeking an E‑Commerce UX & Site Operations Associate Manager in Stratham, NH. You will optimize the online customer experience, manage content, and coordinate launches to support LindtUSA’s direct‑to‑consumer growth.

You’ll work with ecommerce, marketing, design, and analytics to test, implement, and measure improvements across desktop and mobile, ensuring a seamless end‑to‑end customer journey.