Hybrid E-commerce UX & Site Ops Lead

Lindt; Stratham (NH); On-site; USD 95,000 - 125,000; Full time

Job summary

Lindt is seeking an E-Commerce UX & Site Operations Associate Manager to optimize the online customer experience for its high-growth U.S. Direct-to-Consumer eCommerce business.

You will manage site content, coordinate launches and promotions, and drive improvements across the eCommerce platform to enhance conversion and revenue. This role collaborates with cross-functional teams to analyze data, test changes, and implement end-to-end enhancements for desktop and mobile experiences.

Qualifications

• 3-5 years in ecommerce, digital marketing, or site operations.
• Experience managing website content, product launches, and ecommerce operations.
• Proficiency with HTML and CSS.
• Experience with SEO, SEM, and analytics tools.
• Ability to analyze customer behavior and optimize conversions.

Responsibilities

• Manage Lindtusa.com content and merchandising across product, category, promo, and homepage.
• Map end-to-end customer journeys and optimize navigation, discovery, and conversion.
• Lead product creation, merchandising, and launches across D2C and B2B channels.
• Monitor ecommerce performance and user behavior to identify growth opportunities.
• Collaborate with teams to test, implement, and measure enhancements across desktop and mobile.
• Optimize on-site content for SEO and organic traffic.
• Support inventory, fulfillment planning for launches and promos.
• Drive digital marketing support for campaigns and retention programs.

Skills

Ecommerce operations

Digital marketing

Data-driven decision making

Cross-functional collaboration

Project management

Excel

Communication

Education

Bachelor's degree in business or information technology

Tools

HTML

CSS

Google Analytics

ContentSquare

Magento BI

Google Tag Manager

Job description

Lindt is seeking an E-Commerce UX & Site Operations Associate Manager to optimize the online customer experience for its high-growth U.S. Direct-to-Consumer eCommerce business.

You will manage site content, coordinate launches and promotions, and drive improvements across the eCommerce platform to enhance conversion and revenue. This role collaborates with cross-functional teams to analyze data, test changes, and implement end-to-end enhancements for desktop and mobile experiences.