Hybrid E‑Commerce Ops Specialist: D2C/B2B Data & Promotions

Life Fitness, LLC; California; Hybrid; USD 62,000 - 86,000; Full time

Job summary

Life Fitness / Hammer Strength is seeking an E-Commerce Operations Specialist to keep our digital commerce running smoothly across D2C and B2B channels. You’ll manage product data, pricing, inventory, and orders, collaborating with IT, UX, and Customer Service to optimize the online experience.

The role is hybrid from our Global Support Center in Rosemont, IL; Mondays and Fridays are remote, while Tue–Thu are in-office collaboration days.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2–4 years of experience supporting eCommerce operations, digital platforms, or business systems.
• Experience managing product catalogs, pricing, inventory, or order management processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with a focus on data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Maintain product, pricing, inventory, and customer data across eCommerce platforms.
• Update inventory availability and lead times using internal reports and data sources.
• Monitor order processing and system integrations to ensure seamless data flow between eCommerce platforms and ERP systems.
• Troubleshoot operational issues and collaborate with IT and business partners to resolve them.
• Manage product catalog updates, SKU maintenance, and new product setup.
• Support pricing updates, promotions, and promotional testing to ensure a positive customer experience.
• Monitor site health and identify opportunities to improve operational performance.
• Assist with ongoing platform enhancements, system upgrades, and eCommerce initiatives.
• Perform quality assurance testing for site updates, new functionality, and promotional launches.
• Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations teams.

Skills

Analytical

Problem solving

Attention to detail

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Excel

Reporting tools

Job description

Life Fitness / Hammer Strength is seeking an E-Commerce Operations Specialist to keep our digital commerce running smoothly across D2C and B2B channels. You’ll manage product data, pricing, inventory, and orders, collaborating with IT, UX, and Customer Service to optimize the online experience.

The role is hybrid from our Global Support Center in Rosemont, IL; Mondays and Fridays are remote, while Tue–Thu are in-office collaboration days.