E-Commerce Operations Specialist

Life Fitness / Hammer Strength; Rosemont (IL); Híbrido; USD 62.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) savings plan with 4% employer/5

Medical insurance

Dental insurance

Vision insurance

Paid time off and holidays

Paid vacation days

Paid sick leave

Descripción de la vacante

Life Fitness / Hammer Strength is seeking an E-Commerce Operations Specialist to keep our digital commerce running smoothly across D2C and B2B channels. You will ensure products, pricing, inventory, customer data and orders are accurate across systems.

You will collaborate with eCommerce, IT, UX, Customer Service, and Operations to resolve issues, support promotions, and drive online experience improvements. This hybrid role is based in Rosemont, IL.

Formación

• Bachelor's degree or equivalent experience.
• 2–4 years of experience in eCommerce operations or related digital platforms.
• Experience managing catalogs, pricing, inventory, or order management processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Responsabilidades

• Maintain product, pricing, inventory, and customer data across eCommerce platforms.
• Update inventory availability and lead times from internal reports and data sources.
• Monitor order processing and data flow between eCommerce platforms and ERP systems.
• Troubleshoot operational issues with IT and business partners.
• Manage product catalog updates, SKU maintenance, and new product setup.
• Support pricing updates, promotions, and promotional testing.
• Monitor site health and identify opportunities to improve performance.
• Assist with platform enhancements, system upgrades, and eCommerce initiatives.
• Perform QA testing for site updates and new functionality.
• Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations.

Conocimientos

Analytical thinking

Troubleshooting

Problem solving

Attention to detail

Multitasking

Educación

Bachelor's degree in Business, Marketing, Information Systems, or related field

Herramientas

Microsoft Excel

Reporting tools

Descripción del empleo

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, our purpose is to empower the world to work out, creating healthier lives together. We partner with customers to create outstanding workout experiences through innovative, high-performance and reliable fitness solutions.

As our E-Commerce Operations Specialist, you will help keep our digital commerce experience running smoothly every day. You'll support the accuracy and performance of our eCommerce platforms across direct-to-consumer (D2C) and business-to-business (B2B) channels, ensuring products, pricing, inventory, customer information and orders function properly across systems.

Working collaboratively across eCommerce, IT, UX, Customer Service and Operations, you'll solve problems, support promotions and help continually improve the online customer experience.

This is a hybrid role based out of our Global Support Center in Rosemont, IL. Mondays and Fridays are remote, and Tuesdays through Thursdays are in-office collaboration days.

Key Responsibilities

• Maintain product, pricing, inventory, and customer data across eCommerce platforms.
• Update inventory availability and lead times using internal reports and data sources.
• Monitor order processing and system integrations to ensure seamless data flow between eCommerce platforms and ERP systems.
• Troubleshoot operational issues and collaborate with IT and business partners to resolve them.
• Manage product catalog updates, SKU maintenance, and new product setup.
• Support pricing updates, promotions, and promotional testing to ensure a positive customer experience.
• Monitor site health and identify opportunities to improve operational performance.
• Assist with ongoing platform enhancements, system upgrades, and eCommerce initiatives.
• Perform quality assurance testing for site updates, new functionality, and promotional launches.
• Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations teams.

Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, or a related field, or equivalent experience.
• 2-4 years of experience supporting eCommerce operations, digital platforms, or business systems.
• Experience managing product catalogs, pricing, inventory, or order management processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with a focus on data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Preferred Qualifications

• Experience with eCommerce platforms such as Shopify, Magento, Adobe Commerce, or similar solutions.
• Experience working with ERP systems such as Oracle or Microsoft Dynamics.
• Familiarity with B2B and D2C eCommerce operations.
• Experience supporting promotions, product launches, or digital merchandising activities.

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation - in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $62,300 - $86,000 annually.

• 401(k) savings plan with 4% employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Parental, medical and military leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year
• Paid vacation days beginning at 13 days annually
• Paid sick leave as provided under state and local paid sick leave laws
• Company paid short-term disability
• Optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance
• Supplemental life and AD&D insurance
• Hospital indemnity
• Identity protection
• Legal services
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee discounts
• An employee assistance program that includes free counseling sessions

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.