E-Commerce Operations Specialist

Life Fitness; California (MO); Hybrid; USD 62,000 - 86,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental and vision insurance

Paid time off and holidays

Life insurance

Job summary

Life Fitness is seeking an E-Commerce Operations Specialist to ensure accurate product data, pricing, and inventory across D2C and B2B platforms. The role supports order processing, catalog maintenance, and promotions, collaborating with IT, UX, Customer Service, and Operations to enhance the online customer experience.

In a hybrid role based at the Rosemont, IL Global Support Center, you’ll work with cross-functional teams to resolve issues, test new features, and optimize site performance.

Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, or a related field, or equivalent experience.
• 2-4 years of experience supporting eCommerce operations, digital platforms, or business systems.
• Experience managing product catalogs, pricing, inventory, or order management processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with a focus on data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Maintain product, pricing, inventory, and customer data across eCommerce platforms.
• Update inventory availability and lead times using internal reports and data sources.
• Monitor order processing and system integrations to ensure seamless data flow between eCommerce platforms and ERP systems.
• Troubleshoot operational issues and collaborate with IT and business partners to resolve them.
• Manage product catalog updates, SKU maintenance, and new product setup.
• Support pricing updates, promotions, and promotional testing to ensure a positive customer experience.
• Monitor site health and identify opportunities to improve operational performance.
• Assist with ongoing platform enhancements, system upgrades, and eCommerce initiatives.
• Perform quality assurance testing for site updates, new functionality, and promotional launches.
• Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations teams.

Skills

Analytical thinking

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree in Business/Marketing/Information Systems or related field

Tools

Shopify

Magento

Adobe Commerce

Excel

Reporting tools

Oracle/Microsoft Dynamics (ERP)

Job description

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, our purpose is to empower the world to work out, creating healthier lives together. We partner with customers to create outstanding workout experiences through innovative, high-performance and reliable fitness solutions.

As our E-Commerce Operations Specialist, you will help keep our digital commerce experience running smoothly every day. You’ll support the accuracy and performance of our eCommerce platforms across direct-to-consumer (D2C) and business-to-business (B2B) channels, ensuring products, pricing, inventory, customer information and orders function properly across systems.

Working collaboratively across eCommerce, IT, UX, Customer Service and Operations, you’ll solve problems, support promotions and help continually improve the online customer experience.

This is a hybrid role based out of our Global Support Center in Rosemont, IL. Mondays and Fridays are remote, and Tuesdays through Thursdays are in-office collaboration days.

Key Responsibilities

• Maintain product, pricing, inventory, and customer data across eCommerce platforms.
• Update inventory availability and lead times using internal reports and data sources.
• Monitor order processing and system integrations to ensure seamless data flow between eCommerce platforms and ERP systems.
• Troubleshoot operational issues and collaborate with IT and business partners to resolve them.
• Manage product catalog updates, SKU maintenance, and new product setup.
• Support pricing updates, promotions, and promotional testing to ensure a positive customer experience.
• Monitor site health and identify opportunities to improve operational performance.
• Assist with ongoing platform enhancements, system upgrades, and eCommerce initiatives.
• Perform quality assurance testing for site updates, new functionality, and promotional launches.
• Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations teams.

Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, or a related field, or equivalent experience.
• 2-4 years of experience supporting eCommerce operations, digital platforms, or business systems.
• Experience managing product catalogs, pricing, inventory, or order management processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with a focus on data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Preferred Qualifications

• Experience with eCommerce platforms such as Shopify, Magento, Adobe Commerce, or similar solutions.
• Experience working with ERP systems such as Oracle or Microsoft Dynamics.
• Familiarity with B2B and D2C eCommerce operations.
• Experience supporting promotions, product launches, or digital merchandising activities.

The salary range for this position, intended for U.S. applicants, is $62,300 - $86,000 annually.

Benefits

• a 401(k) savings plan with 4% employer match
• medical, dental and vision insurance
• parental, medical and military leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• paid vacation days beginning at 13 days annually
• paid sick leave as provided under state and local paid sick leave laws
• company paid short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• hospital indemnity
• identity protection
• legal services
• adoption assistance
• tuition assistance
• commuter benefits
• employee discounts
• an employee assistance program that includes free counseling sessions

Life Fitness / Hammer Strength is an equal opportunity employer.

All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.

Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through ‘@lifefitness.com’ or '@indoorcycling.com' domain email addresses or ‘[e-mail]’ for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands. Life Fitnessis synonymous with innovation and quality in the cardio and strength training arena. The company’s cutting-edge equipment is designed to inspire and motivate, helping exercisers achieve their fitness goals with ease and efficiency. Hammer Strengthstands as a testament to raw power and durability. Renowned for its line of plate-loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide. By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers. For more information, visit www.lifefitness.com.

Our values drive how we work, grow, and win—together: We think customer first: We’re proactive, adaptable, and always improving the customer experience. We play as one team: We care, collaborate, and pick each other up—we win and lose together. We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day. We persevere and get it done: We out-work, out-match, and never compromise on quality or performance. We inspire each other to live healthier lives: We support well-being, inside and outside of work, to build a healthier world—together.

If you’re ready to bring out the best in people while powering the future of fitness manufacturing,

If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail.

We’ll work with you closely to support you throughout the hiring process.

If it’s not the right opportunity this time, we’ll always let you know.