E‑Commerce Ops Specialist (Hybrid)

Life Fitness; United States; Hybrid; USD 62,000 - 86,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental and vision insurance

Paid time off and holidays

Life insurance

Job summary

Life Fitness is seeking an E-Commerce Operations Specialist to ensure accurate product data, pricing, and inventory across D2C and B2B platforms. The role supports order processing, catalog maintenance, and promotions, collaborating with IT, UX, Customer Service, and Operations to enhance the online customer experience.

In a hybrid role based at the Rosemont, IL Global Support Center, you’ll work with cross-functional teams to resolve issues, test new features, and optimize site performance.

Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, or a related field, or equivalent experience.
• 2-4 years of experience supporting eCommerce operations, digital platforms, or business systems.
• Experience managing product catalogs, pricing, inventory, or order management processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with a focus on data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Maintain product, pricing, inventory, and customer data across eCommerce platforms.
• Update inventory availability and lead times using internal reports and data sources.
• Monitor order processing and system integrations to ensure seamless data flow between eCommerce platforms and ERP systems.
• Troubleshoot operational issues and collaborate with IT and business partners to resolve them.
• Manage product catalog updates, SKU maintenance, and new product setup.
• Support pricing updates, promotions, and promotional testing to ensure a positive customer experience.
• Monitor site health and identify opportunities to improve operational performance.
• Assist with ongoing platform enhancements, system upgrades, and eCommerce initiatives.
• Perform quality assurance testing for site updates, new functionality, and promotional launches.
• Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations teams.

Skills

Analytical thinking

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree in Business/Marketing/Information Systems or related field

Tools

Shopify

Magento

Adobe Commerce

Excel

Reporting tools

Oracle/Microsoft Dynamics (ERP)

Job description

Life Fitness is seeking an E-Commerce Operations Specialist to ensure accurate product data, pricing, and inventory across D2C and B2B platforms. The role supports order processing, catalog maintenance, and promotions, collaborating with IT, UX, Customer Service, and Operations to enhance the online customer experience.

In a hybrid role based at the Rosemont, IL Global Support Center, you’ll work with cross-functional teams to resolve issues, test new features, and optimize site performance.