Hybrid E-commerce Operations Coordinator

Placements24; The Islands (MS); Hybrid; USD 11,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Growth in e-commerce

Employee discounts

Skill development

Flexible hybrid work

Job summary

Placements24 is seeking an E-commerce Operations Coordinator to ensure smooth day-to-day online retail operations, from order processing to fulfillment and customer inquiries. The role features a hybrid work arrangement in Paarl and scope to enhance processes within a growing e-commerce business.

You will collaborate with teams to monitor inventory, coordinate shipping, and respond to customer inquiries with a focus on satisfaction and efficiency.

Qualifications

• Experience in e-commerce operations, logistics, or related field.
• Strong organizational skills and attention to detail.
• Proficiency with e-commerce platforms and order management systems.
• Excellent communication and customer-service skills.
• Hybrid work setting based in Paarl; ability to work independently and in a team.

Responsibilities

• Oversee order processing, ensuring accuracy and timely fulfillment.
• Coordinate with logistics partners to manage shipping and delivery processes.
• Monitor inventory levels across online platforms and liaise with warehousing teams.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns.
• Assist in optimizing e-commerce workflows and processes for greater efficiency.

Skills

E-commerce ops

Logistics

Organizational skills

Customer service

Communication

Tools

Order management systems

Job description

Placements24 is seeking an E-commerce Operations Coordinator to ensure smooth day-to-day online retail operations, from order processing to fulfillment and customer inquiries. The role features a hybrid work arrangement in Paarl and scope to enhance processes within a growing e-commerce business.

You will collaborate with teams to monitor inventory, coordinate shipping, and respond to customer inquiries with a focus on satisfaction and efficiency.