E-commerce Operations Coordinator

Placements24; The Islands (MS); Hybrid; USD 11,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Growth in e-commerce

Employee discounts

Skill development

Flexible hybrid work

Job summary

Placements24 is seeking an E-commerce Operations Coordinator to ensure smooth day-to-day online retail operations, from order processing to fulfillment and customer inquiries. The role features a hybrid work arrangement in Paarl and scope to enhance processes within a growing e-commerce business.

You will collaborate with teams to monitor inventory, coordinate shipping, and respond to customer inquiries with a focus on satisfaction and efficiency.

Qualifications

• Experience in e-commerce operations, logistics, or related field.
• Strong organizational skills and attention to detail.
• Proficiency with e-commerce platforms and order management systems.
• Excellent communication and customer-service skills.
• Hybrid work setting based in Paarl; ability to work independently and in a team.

Responsibilities

• Oversee order processing, ensuring accuracy and timely fulfillment.
• Coordinate with logistics partners to manage shipping and delivery processes.
• Monitor inventory levels across online platforms and liaise with warehousing teams.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns.
• Assist in optimizing e-commerce workflows and processes for greater efficiency.

Skills

E-commerce ops

Logistics

Organizational skills

Customer service

Communication

Tools

Order management systems

Job description

About the Role

Our client is looking for a proactive and organized E-commerce Operations Coordinator to join their team in Paarl . This role is essential for ensuring the smooth day-to-day running of their online retail operations, from order processing to fulfillment and customer inquiries. You will play a key part in maintaining high levels of customer satisfaction and operational efficiency in a hybrid work environment. This is a fantastic opportunity for someone with a keen eye for detail and a passion for e-commerce to contribute to a growing online business.

Key Responsibilities

• Oversee order processing, ensuring accuracy and timely fulfillment.
• Coordinate with logistics partners to manage shipping and delivery processes effectively.
• Monitor inventory levels across online platforms and liaise with warehousing teams.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns.
• Assist in optimizing e-commerce workflows and processes for greater efficiency.

Requirements

• Previous experience in e-commerce operations , logistics, or a related field.
• Strong organizational skills and attention to detail.
• Proficiency with e-commerce platforms and order management systems.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a team in a hybrid setting based in Paarl .

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a growing e-commerce sector.
• Employee discounts on products.
• Supportive team environment with opportunities for skill development.
• Flexible working arrangements combining remote and in-office work.