Remote Retail CX Specialist - Grow & Delight Customers

Placements24; Roanoke (VA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Product discounts

Training & development

Job summary

Placements24 is seeking a Remote Retail Customer Experience Specialist to join a virtual team serving customers nationwide, with an initial focus on the East London market. This fully remote position offers flexible home-office setup and opportunities to impact customer satisfaction across multiple online channels.

You will handle inquiries via email, chat, and social media, provide accurate product and policy information, and resolve issues while maintaining brand standards and a positive

Qualifications

• Proven experience in customer service or similar role, preferably in retail/e-commerce.
• Excellent written and verbal English communication.
• Ability to work effectively in a remote setting and manage time independently.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media in a timely, professional manner.
• Provide accurate information about products, policies, and promotions.
• Resolve issues and escalate complex cases as needed.
• Document interactions in the CRM system.
• Identify trends and suggest product/service improvements.

Skills

Customer service

Written & verbal English

Remote work

Tools

CRM software

Helpdesk platforms

Live chat tools

Job description

Placements24 is seeking a Remote Retail Customer Experience Specialist to join a virtual team serving customers nationwide, with an initial focus on the East London market. This fully remote position offers flexible home-office setup and opportunities to impact customer satisfaction across multiple online channels.

You will handle inquiries via email, chat, and social media, provide accurate product and policy information, and resolve issues while maintaining brand standards and a positive