Hybrid DTC Operations Manager – E‑commerce & Music

Automatic Data Processing, Inc.; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

MNRK Music Group is hiring a Manager, Direct to Consumer Operations to lead the DTC storefronts, e-commerce launches and merchandising across platforms. You will collaborate with marketing, retail, production and vendors to ensure a seamless customer journey from product launch to delivery.

The role requires data-driven decision making, inventory coordination and strong project management in a fast-paced environment based in NYC or Nashville.

Qualifications

• 5+ years in direct-to-consumer operations, e-commerce, or related functions.
• Experience managing e-commerce storefronts, launches, merchandising and customer experience.
• Strong analytical skills using data to drive revenue growth.
• Cross-functional collaboration with marketing, operations and vendors.
• Experience with Shopify or similar platforms and integrations.

Responsibilities

• Own and optimize the direct-to-consumer storefront experience across e-commerce platforms and social channels.
• Manage digital merchandising, product catalogs, pricing, promotions and launches.
• Monitor storefront performance using analytics and testing to identify growth opportunities.
• Partner with marketing to support emails, retention and paid media campaigns.
• Lead inventory planning and coordinate fulfillment with partners.
• Oversee physical product operations for vinyl, CDs and other formats with vendors.
• Collaborate cross-functionally to execute launches and support growth of the DTC business.

Skills

Direct-to-consumer ops

E-commerce management

Analytical skills

Cross-functional collaboration

Project management

Communication

Inventory & fulfillment planning

Tools

Shopify

Shopify Plus

Klaviyo

Job description

MNRK Music Group is hiring a Manager, Direct to Consumer Operations to lead the DTC storefronts, e-commerce launches and merchandising across platforms. You will collaborate with marketing, retail, production and vendors to ensure a seamless customer journey from product launch to delivery.

The role requires data-driven decision making, inventory coordination and strong project management in a fast-paced environment based in NYC or Nashville.