Manager, DTC Operations & E-commerce Growth

MNRK Music Group; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MNRK Music Group seeks a Manager, Direct to Consumer Operations to lead the DTC business across e-commerce storefronts, product launches, merchandising, inventory, and fulfillment. This role partners with marketing, retail, production, and external vendors to deliver a seamless consumer journey from launch through delivery.

The ideal candidate brings 5+ years in DTC/e-commerce with data-driven decision making, strong project management, and experience with Shopify/Shopify Plus and Klaviyo.

Qualifications

• 5+ years of experience in direct-to-consumer operations, e-commerce, digital merchandising, or related functions.
• Experience preferably within music, entertainment, media, or consumer products.
• Proven ability to manage storefronts, product launches, merchandising, and customer experience initiatives.

Responsibilities

• Own and optimize the direct-to-consumer storefront experience across e-commerce platforms and channels.
• Manage digital merchandising, catalog updates, pricing, promotions, and launch execution.
• Monitor storefront performance using analytics, testing, and reporting to drive growth.
• Partner with marketing to support email, retention, paid media, and promotions.
• Lead inventory planning and coordinate with fulfillment partners for efficient order fulfillment.
• Oversee physical product operations for vinyl, CDs, and other formats with vendors.
• Collaborate across marketing, retail, finance, operations, and external partners on launches.

Skills

DTC operations

E-commerce optimization

Data analysis

Cross-functional collaboration

Project management

Tools

Shopify Plus

Klaviyo

Job description

MNRK Music Group seeks a Manager, Direct to Consumer Operations to lead the DTC business across e-commerce storefronts, product launches, merchandising, inventory, and fulfillment. This role partners with marketing, retail, production, and external vendors to deliver a seamless consumer journey from launch through delivery.

The ideal candidate brings 5+ years in DTC/e-commerce with data-driven decision making, strong project management, and experience with Shopify/Shopify Plus and Klaviyo.