Direct-To-Fan Store & CRM Coordinator (Remote)

ROSTR, Inc.; Durham, Northern (NC, KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Exceleration Music is seeking a detail-oriented Direct To Fan (DTF) Coordinator to support our online stores and CRM platforms. Working under the Head of Fan Engagement, you will build stores, manage catalogs, and execute product launches with accuracy.

You will craft on-brand copy, update images, coordinate with fulfillment and support teams, and help optimize user experience. Requires 1–3 years in music or marketing and a Bachelor’s degree in marketing, communications, music, or equivalent

Qualifications

• 1–3 years of experience in music or marketing preferred
• Bachelor’s degree in marketing, communications, music, or equivalent work experience required
• Experience with e-commerce and CRM platforms a plus

Responsibilities

• Builds and maintains online stores and storefronts on Ochre and other platforms
• Uploads and manages full product catalogs with pricing, descriptions, and images
• Coordinates with fulfillment and customer service teams on inquiries and issues
• Drafts and schedules label email and SMS campaigns
• Maintains consistency of voice across fan-facing communications
• Supports inventory updates, launches, and promotional campaigns

Skills

Copywriting

Project coordination

Communication

Independent work

Deadline reliability

Remote collaboration

Education

Bachelor's degree in marketing, communications, music, or related field

Tools

Shopify

Ochre

Photoshop

Canva

ActiveCampaign

Mailchimp

Job description

Exceleration Music is seeking a detail-oriented Direct To Fan (DTF) Coordinator to support our online stores and CRM platforms. Working under the Head of Fan Engagement, you will build stores, manage catalogs, and execute product launches with accuracy.

You will craft on-brand copy, update images, coordinate with fulfillment and support teams, and help optimize user experience. Requires 1–3 years in music or marketing and a Bachelor’s degree in marketing, communications, music, or equivalent