Donor & Client Support Coordinator II.

American Red Cross; Charlotte (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

401K with up to a 6% match

Paid Holidays

Job summary

The American Red Cross is seeking a Donor & Client Support Coordinator II for our Charlotte, NC office. The role involves coordinating daily donor-related operations, supporting product investigations, and ensuring timely, accurate handling of donor records in a hybrid environment after in-person training.

Strong teamwork, high school education (or higher), and 3+ years in blood banking or related fields are preferred.

Qualifications

• Ability to work on a team and communicate clearly.
• Strong reading, writing and computer skills.
• Experience with Microsoft Office applications in Windows environment.

Responsibilities

• Coordinate daily operations to ensure tasks are completed accurately and on time.
• Support product level investigations and donor/card record accuracy.
• Identify suspect products by reviewing donor deferral records and related data.
• Assist with retrieval activities related to product complaints, including bacterial detection cases.
• Help with donor reentry and reinstatement processes as needed.
• Maintain confidentiality and proper handling of donor information.

Skills

Teamwork

Reading & Writing

MS Office

Education

High School or equivalent

Associate/Bachelor’s degree in science or health care

Job description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

We are seeking a Donor & Client Support Coordinator II. for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273

Shift Information

1st Shift, Tuesday - Saturday 7:00 AM - 3:30 PM

After the required in person training, this position will be Hybrid with the requirement to report in the office 2-3 days a month

Pay Information

The salary for this position is $20.24/ hr. + Shift Differential (+$1.75 after 3pm, + $1.25 on weekends)

Responsibilities

• Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
• Supports the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records
• Perform retrieval activities related to product complaints including bacterial detection cases.
• May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Scope

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

Qualifications

Education: High School or equivalent required. Associate’s/Bachelor’s degree in a science or health care field is preferred.

Experience: Minimum 3 years of related experience in blood banking/ collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

• Bilingual is helpful*.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Travel

N/A

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

Benefits For You

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners— the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance—launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most‑needed volunteer positions.

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