Hybrid Dispatch Specialist — Customer & Tech Scheduler

Benco Dental; Pittston (Luzerne County); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k package

Paid time off

Profit sharing

Associate discounts

Tuition savings

Great Place to Work

Job summary

Benco Dental, a division of 1930 Ventures, is hiring a Dispatch Specialist for a hybrid schedule based in Pittston, PA. The role handles customer inquiries, orders, and service issues with a focus on timely, courteous communication and efficient scheduling.

The position offers day-one benefits, a 401(k), paid time off, profit sharing, tuition savings, and a strong family-oriented culture. The shift includes 3 days remote and 2 days onsite, with training on day shift.

Qualifications

• Ability to communicate effectively.
• Excellent computer, telephone, and customer service skills.
• Ability to multitask.

Responsibilities

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Skills

Communication

Customer service

Multitasking

Education

High school diploma/GED

Job description

Benco Dental, a division of 1930 Ventures, is hiring a Dispatch Specialist for a hybrid schedule based in Pittston, PA. The role handles customer inquiries, orders, and service issues with a focus on timely, courteous communication and efficient scheduling.

The position offers day-one benefits, a 401(k), paid time off, profit sharing, tuition savings, and a strong family-oriented culture. The shift includes 3 days remote and 2 days onsite, with training on day shift.