Dispatch Specialist (Hybrid in Pittston, PA)

Benco Dental; Pittston (Luzerne County); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k package

Paid time off

Profit sharing

Associate discounts

Tuition savings

Great Place to Work

Job summary

Benco Dental, a division of 1930 Ventures, is hiring a Dispatch Specialist for a hybrid schedule based in Pittston, PA. The role handles customer inquiries, orders, and service issues with a focus on timely, courteous communication and efficient scheduling.

The position offers day-one benefits, a 401(k), paid time off, profit sharing, tuition savings, and a strong family-oriented culture. The shift includes 3 days remote and 2 days onsite, with training on day shift.

Qualifications

• Ability to communicate effectively.
• Excellent computer, telephone, and customer service skills.
• Ability to multitask.

Responsibilities

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Skills

Communication

Customer service

Multitasking

Education

High school diploma/GED

Job description

Dispatch Specialist (Hybrid in Pittston, PA)

Location: Pittston, PA (2 days a week onsite)

Dispatch Specialist Position at Benco Dental, a division of 1930 Ventures

As the next evolutions of our family enterprise, Benco Dental proudly operations under the emerging 1930 Ventures brand. Candidates may see both Benco Dental and 1930 Ventures during this transition period, while our commitment to our associates, customers, and culture remains unchanged.

What’s in it for YOU?

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Associate Discounts and Community Giveback Programs

Hybrid work schedule (2 days a week onsite required)

College Tuition Savings Program

Caring Family Culture Toward all Associates

Certified as a FORTUNE Great Place to Work

Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Family owned for 90+ years

Position Summary:

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

The Shift:

Monday through Friday

3 Days at home: 12:00pm-8:30pm EST

2 Days in the office: 9:30am-6:00pm EST

*Training will be completed on day shift*

The Pay:

The hourly rate for this position is $18.00 with potential for a rate increase in the first 6 months.

Do YOU Possess These Skills and Attributes?

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask

Do These Responsibilities Interest YOU?

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Do YOU Meet These Requirements?

• High school diploma/GED
• Customer Service experience, preferred
• Residency Requirement: Ability to work 2 days onsite in Pittston, PA

Who We Are: It’s our Mission to Drive Dentistry Forward

1930 Ventures, a family enterprise that includes Benco Dental, is the largest family owned, full-service dental distributor in the United States, and has remained in the family since 1930 - a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services and solutions, including office design, equipment repair, practice coaching, financing and project management, wealth management management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking, 'What does the customer want?'

This opportunity is part of our Benco Dental division, which is the nation's largest independent distributor of oral healthcare technology and supplies, with a century-long history, strong distribution network, and comprehensive range of products, solutions, and services.

If you enjoy working for a progressive organization that is committed to diversity, values its associates and customers, and provides opportunities for growth and development, we encourage you to learn more about our family of companies. We are seeking driven professionals who want to play a key role in our future success while making a positive impact within our industry. Thank you for your interest - we look forward to hearing from you.

We're proud to be an equal opportunity and affirmative action employer. We celebrate our associates' differences to foster a culture of diversity and inclusion every day.