Remote Dental Technician — TechConnect & Dispatch Lead

Benco Dental; Jenkins Township (PA); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k & Profit Sharing

Paid Time Off

Associate Discounts

Tuition Savings Program

Diversity & Inclusion Groups

Family-owned 90+ years

Job summary

Benco Dental is seeking a TechConnect Remote Dental Technician to provide real-time remote technical support and training to internal technicians and dental customers via TechConnect and related tools.

This blended role handles remote support requests and manages the dispatch board when not on TechConnect calls, requiring strong communication and problem-solving skills in a dental technology environment.

Qualifications

• High school diploma or equivalent required.
• Associates degree in a technical or vocational field preferred.
• 5+ years in dental field service experience required.
• 1-3 years in electrical, customer service, HVAC, or software/hardware preferred.
• Remote support or help desk experience is a plus.

Responsibilities

• Handle requests from queue-based FSM Grid/TechConnect systems.
• Guide rookie technicians and provide remote frontline support.
• Troubleshoot installations and configurations for dental offices.
• Respond to inquiries within contractual response times.
• Document interactions in work orders and systems.
• Schedule field service and document notes in tickets; manage dispatch board.

Skills

Windows-based programs

Time management

Problem solving

Clear communication

Dental equipment knowledge

Networking fundamentals

Electrical systems basics

Low-voltage electrical work

Remote support tools

Education

High School Diploma or equivalent

Associates Degree in Technical/Vocational field

Tools

TechConnect

TalkDesk

FSM Grid

iPads

Email

SMS

Job description

Benco Dental is seeking a TechConnect Remote Dental Technician to provide real-time remote technical support and training to internal technicians and dental customers via TechConnect and related tools.

This blended role handles remote support requests and manages the dispatch board when not on TechConnect calls, requiring strong communication and problem-solving skills in a dental technology environment.