Hybrid Director, Onsite Retail Media Operations & Strategy

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 162,000 - 242,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Ahold Delhaize USA seeks a Director of Onsite Operations to lead the strategic operating model for onsite retail media and digital merchandising. You will drive governance, campaigns, and cross-functional partnerships with brands, Sales, and Planning.

The role requires leading teams, delivering optimized campaigns, and shaping future-state operating models in a hybrid work environment with core locations in Salisbury, NC and other sites.

Qualifications

• BA/BS degree in marketing, business, or a related field.
• 12+ years of progressive leadership experience in retail media, ecommerce, merchandising operations, or related fields.
• Experience with campaign management in a fast-paced environment.
• Demonstrated success influencing executive-level stakeholders and leading cross-functional organizations.
• Experience managing multimillion-dollar operating budgets, vendor relationships, and resource planning decisions.

Responsibilities

• Establish enterprise governance and operating frameworks across Sales, Account Management, Integrated Planning, Merchandising, Product, Analytics, Marketing and Ad Technology.
• Own end-to-end operational strategy for onsite retail media execution including recruiting, coaching, and performance management for the team.
• Lead teams to gather campaign details with Brands, Account Management and Planning for timely launches and KPI tracking.
• Oversee campaign setup, trafficking, QA, and live campaign management within the retail media platform.
• Monitor delivery, escalate issues, and optimize campaigns to meet performance goals.
• Define the strategic direction for onsite merchandising operations, ensuring alignment with enterprise objectives.
• Oversee annual, quarterly, and seasonal planning processes in support of brands’ onsite priorities.
• Lead site merchandising for seasonal campaigns and events to support content planning.
• Generate and validate campaign reports post-completion for handoff to relevant teams.
• Oversee billing and invoicing processes and review final delivery reports before invoicing.

Skills

Leadership

Executive stakeholder engagement

Cross-functional collaboration

Operational strategy

Campaign management

Data-driven analytics

Communication

Education

BA/BS degree in marketing or related field

Job description

Ahold Delhaize USA seeks a Director of Onsite Operations to lead the strategic operating model for onsite retail media and digital merchandising. You will drive governance, campaigns, and cross-functional partnerships with brands, Sales, and Planning.

The role requires leading teams, delivering optimized campaigns, and shaping future-state operating models in a hybrid work environment with core locations in Salisbury, NC and other sites.