Hybrid Director, Enterprise Client Operations

CourtAvenue Inc.; Los Angeles (CA); Híbrido; USD 135 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Office on the West Coast

Resumo da oferta

CourtAvenue Inc. is seeking a Director of Client Operations to own delivery for complex, large-scale client engagements, applying disciplined program management to ensure scope, cost, time, and quality targets are met.

You will be a strategic partner and trusted escalation point for clients and internal teams. This high-visibility role supports growth on the West Coast with a structured-hybrid work model and opportunities to deepen client relationships while leading multiple engagements and

Qualificações

• 9 to 12+ years of project/program management experience, with at least 5 years in an agency or consultancy delivering for enterprise clients.
• Demonstrated experience leading large, multi-workstream programs involving multiple stakeholders, vendor partners, and technical delivery teams.
• Technical PM background delivering CMS or enterprise content platform implementations (e.g., headless CMS, DXP, or composable content architecture).
• Executive presence and communication skills: able to present delivery status and strategic recommendations to executive level stakeholders with equal fluency.
• Experience actively supporting Agile/Scrum delivery for technical platform implementations; comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams.

Responsabilidades

• Own end-to-end delivery for one or more engagements: scope, cost estimation, risk management, and status reporting.
• Serve as the primary senior point of coordination across internal teams and any external partners, resolving scope and ownership ambiguity as it surfaces.
• Run recurring governance cadences including status reporting, prioritization, and dependency management to keep cross-functional work aligned and unblocked.
• Support change management workstreams as needed: help assess organizational readiness, contribute to adoption planning, and ensure client teams are equipped to sustain platform implementations post-launch.
• Serve as a trusted point of contact for clients, building credibility as a strategic partner and not just a delivery lead.
• Partner with Business Innovation leadership to identify and pursue opportunities to deepen and grow client relationships.
• Lead, mentor, and develop project managers supporting your engagements.
• Serve as escalation point for project teams; identify and resolve issues, manage risk, and execute mitigation plans.
• Ensure consistent application of program management methodology, controls, and delivery standards across engagements.
• Communicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership.
• Contribute to new business and pitch initiatives that support pipeline growth.

Conhecimentos

Program management

Client delivery

Executive communication

Agile/Scrum

Vendor coordination

Hybrid delivery

Ferramentas

Adobe Experience Cloud

Contentful

Optimizely

Descrição da oferta de emprego

CourtAvenue Inc. is seeking a Director of Client Operations to own delivery for complex, large-scale client engagements, applying disciplined program management to ensure scope, cost, time, and quality targets are met.

You will be a strategic partner and trusted escalation point for clients and internal teams. This high-visibility role supports growth on the West Coast with a structured-hybrid work model and opportunities to deepen client relationships while leading multiple engagements and