Global Client Ops Director - Strategy & Growth (Hybrid)

Corporation Service Company; Wilmington (DE); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Corporation Service Company—Digital Brand Services in Wilmington, DE seeks a Sr. Director of Global Client Operations.

This role leads a global client operations team, shaping strategy, and driving superior client experiences in a hybrid work model. The position requires extensive leadership of senior teams, strong financial acumen, and a track record of scaling operations while delivering measurable growth and efficiency.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Demonstrated ability to develop and implement operational strategies.
• Experience leading senior leaders and global teams.

Responsibilities

• Shape and execute the operational strategy for the business.
• Serve as a strategic thought partner to leadership using data and market insights.
• Lead a global organization through leaders and teams with a high-performance culture.
• Partner with cross-functional stakeholders to align initiatives with business goals and growth strategies.
• Leverage enterprise metrics, financial indicators, and analytics to guide investments.
• Own budgets, forecasting, resource planning, and investment decisions.
• Drive key metrics, SLAs, and OKRs while balancing efficiency and client experience.
• Lead complex negotiations with internal and external stakeholders.
• Identify opportunities to scale processes, systems, and capabilities for growth.
• Develop leadership capability through coaching and succession planning.

Skills

Strategic leadership

Global teams

Financial acumen

Data analytics

Stakeholder management

Negotiation skills

Change management

Operational excellence

Talent development

Executive presence

Education

Bachelor's degree in Business, Operations Management, Finance, or related field

Job description

Corporation Service Company—Digital Brand Services in Wilmington, DE seeks a Sr. Director of Global Client Operations.

This role leads a global client operations team, shaping strategy, and driving superior client experiences in a hybrid work model. The position requires extensive leadership of senior teams, strong financial acumen, and a track record of scaling operations while delivering measurable growth and efficiency.