CX Strategy Director - Data-Driven CX Leader

thelab; New York (NY); Hybrid; USD 139,500 - 170,500; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

401(k) with company match

Unlimited PTO

Latest UX tools and technology

Job summary

A leading design firm in New York seeks a Director of CX Strategy to bridge creative vision with business logic. This role involves building a design-informed roadmap, managing client communications, and ensuring design decisions are data-driven and aligned with business outcomes. Candidates should have 8+ years in design or UX leadership and strong knowledge of ecommerce products. The position offers a robust salary, comprehensive benefits, and a hybrid work model during the week.

Qualifications

• 8+ years in design, product strategy, or UX leadership.
• 5+ years of hands-on experience with ecommerce or B2B digital products.
• Strong research literacy and capacity to synthesize user research.

Responsibilities

• Build a design-informed product roadmap, ensuring early design input.
• Lead research synthesis workshops to derive actionable design directions.
• Communicate design rationale clearly during client presentations.

Skills

Stakeholder management

Ecommerce expertise

Data analysis

Communication skills

Education

8+ years in design or UX leadership

5+ years with ecommerce/B2B products

Tools

Analytics tools

UX design tools

Job description

A leading design firm in New York seeks a Director of CX Strategy to bridge creative vision with business logic. This role involves building a design-informed roadmap, managing client communications, and ensuring design decisions are data-driven and aligned with business outcomes. Candidates should have 8+ years in design or UX leadership and strong knowledge of ecommerce products. The position offers a robust salary, comprehensive benefits, and a hybrid work model during the week.