Senior Director, Digital CX Strategy for Financial Services

Capgemini; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Home Office model

Career development opportunities

Flexible work arrangements

Private Health Insurance

Retirement Benefits

Paid Time Off

Job summary

A global consulting firm is seeking a Financial Services Digital Customer Experience Strategy Leader in New York. This role focuses on leading digital transformation initiatives across major financial institutions, enhancing customer engagement through innovative strategies. The ideal candidate will possess over 20 years of experience in CX leadership, engaging C-suite executives and driving large-scale technology initiatives. Competitive salary and flexible working conditions offered.

Qualifications

• 20+ years of experience in CX, CRM, customer service, or operations.
• Experience leading large CX technology deals.
• Deep financial services sector knowledge.

Responsibilities

• Lead digital customer experience transformation projects.
• Own CX vision and maturity definitions.
• Engage with C-suite stakeholders on revenue and operational goals.
• Devise multi-year customer transformation roadmaps.

Skills

Digital transformation leadership

Customer experience strategy

Cross-functional team leadership

Consultative influence

Technology-enabled CX strategy

Education

Bachelor’s degree in Computer Science or related field

MBA (strategy/finance/marketing)

Platform certifications

Tools

Salesforce

Microsoft Dynamics 365

Adobe Experience Cloud

Pega

Job description

A global consulting firm is seeking a Financial Services Digital Customer Experience Strategy Leader in New York. This role focuses on leading digital transformation initiatives across major financial institutions, enhancing customer engagement through innovative strategies. The ideal candidate will possess over 20 years of experience in CX leadership, engaging C-suite executives and driving large-scale technology initiatives. Competitive salary and flexible working conditions offered.