Hybrid Desktop Support Technician - Windows 11 & MECM

Blue Cross and Blue Shield of Massachusetts, Inc.; Hingham (MA); Híbrido; USD 80.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex Persona eligibility

Comprehensive benefits: PTO, medical/d

Dental/vision insurance

401(k)

Descripción de la vacante

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Desktop Support professional to install, configure and maintain desktops, laptops, peripherals and software to standards.

You’ll build and configure computers for new hires, including shipping to new users, and deliver Level 2 support for desktop hardware and Windows 11 in a hybrid Boston/Hingham environment. This role emphasizes rapid problem solving, strong communication, and effective ticket handling using ServiceNow.

Formación

• 5+ years of Desktop Support experience.
• BA or BS degree in technology or related field or equivalent.
• Experience with ServiceNow or similar IT service ticketing systems.

Responsabilidades

• Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software following established standards.
• Build and configure computers and peripherals for new hires, including shipping items to new users.
• Update and maintain computer inventory and surplus equipment.
• Level 2 support for desktop hardware, Windows 11, and software applications.

Conocimientos

Desktop Support

Windows 11

M365/O365

Active Directory

Intune

MECM

Dell hardware

Network troubleshooting

Communication

Customer service

Educación

High school degree or equivalent

BA or BS in technology or related field

Herramientas

MECM

MS AppV

MS Intune

ServiceNow

Dell hardware vendors

Descripción del empleo

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Desktop Support professional to install, configure and maintain desktops, laptops, peripherals and software to standards.

You’ll build and configure computers for new hires, including shipping to new users, and deliver Level 2 support for desktop hardware and Windows 11 in a hybrid Boston/Hingham environment. This role emphasizes rapid problem solving, strong communication, and effective ticket handling using ServiceNow.