Desktop Technician

Blue Cross and Blue Shield of Massachusetts, Inc.; Hingham (MA); Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Flex Persona eligibility

Comprehensive benefits: PTO, medical/d

Dental/vision insurance

401(k)

Job summary

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Desktop Support professional to install, configure and maintain desktops, laptops, peripherals and software to standards.

You’ll build and configure computers for new hires, including shipping to new users, and deliver Level 2 support for desktop hardware and Windows 11 in a hybrid Boston/Hingham environment. This role emphasizes rapid problem solving, strong communication, and effective ticket handling using ServiceNow.

Qualifications

• 5+ years of Desktop Support experience.
• BA or BS degree in technology or related field or equivalent.
• Experience with ServiceNow or similar IT service ticketing systems.

Responsibilities

• Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software following established standards.
• Build and configure computers and peripherals for new hires, including shipping items to new users.
• Update and maintain computer inventory and surplus equipment.
• Level 2 support for desktop hardware, Windows 11, and software applications.

Skills

Desktop Support

Windows 11

M365/O365

Active Directory

Intune

MECM

Dell hardware

Network troubleshooting

Communication

Customer service

Education

High school degree or equivalent

BA or BS in technology or related field

Tools

MECM

MS AppV

MS Intune

ServiceNow

Dell hardware vendors

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

What we need

Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Build and configure computers and peripherals for new hires, including shipping items to new users.

Your Day to Day

Update and maintain computer inventory and surplus equipment. Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications. Assist in technical upgrading and maintaining of entire desktop systems. End User Support for mobile mail solution. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

We're Looking for

• Working knowledge support of Windows 11 Operating Systems.

• Experience supporting troubleshooting current version of Microsoft Office (M365/O365).
• Strong PC imaging refresh IMAC experience. (MECM)
• Support of Network and Personal Print environment.
• Solid understanding of Active Directory including Organizational Units and containers.
• Software install troubleshooting skills.
• Laptop and Desktop Hardware support (Dell).
• Troubleshooting Network connectivity issues.
• Effective multi-tasker with excellent time management and customer service skills.
• Strong experience using MECM Collections, MS-AppV, and MS Intune software deployments and support.
• Experience working with hardware warranty vendors (Dell)
• Excellent communication skills
• Microsoft certifications preferred

What You Bring

• 5+ years' experience in Desktop Support.
• BA or BS degree in technology, related field or requisite experience.
• Experience working with Service Now Ticketing System, or any equivalent IT service ticketing systems.

#LI-HYBRID

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location: Hingham

Time Type: Full time

Salary Range: $80,280.00 - $98,120.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.