Desktop Technician

Blue Cross Blue Shield of Massachusetts; Hingham (MA); On-site; USD 80,000 - 98,000; Full time

Job summary

Blue Cross Blue Shield of Massachusetts is seeking an experienced Desktop Support professional to install, configure, and maintain desktop PCs and peripherals for new hires in the Hingham area. The role includes Level 2 hardware/software support, Windows 11, MECM/Intune deployments, and end-user assistance for mobile mail solutions.

Candidates should have 5+ years in desktop support, a BA/BS in technology or related field, and familiarity with Active Directory, M365, and ticketing systems.

Qualifications

• 5+ years in Desktop Support.
• Experience with Windows 11 and M365.
• Strong imaging and hardware troubleshooting.
• Familiar with Active Directory structures.

Responsibilities

• Provide installation, configuration and ongoing usability of desktops, laptops and peripherals.
• Build and configure computers and peripherals for new hires.
• Update and maintain computer inventory and surplus equipment.
• Level 2 support for desktop hardware, Windows 11 OS and software.
• End User Support for mobile mail solution.
• Communicate technical information to both technical and non-technical audiences.

Skills

Windows 11

Office 365

Active Directory

PC imaging

MECM

Intune

MS App-V

Network issues

Print environment

Dell hardware

Communication

Time management

Customer service

Certifications

Education

High school degree or equivalent

BA/BS in technology or related field

Tools

MECM

MS Intune

MS App-V

Dell hardware

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

What We Need

Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Build and configure computers and peripherals for new hires, including shipping items to new users. Update and maintain computer inventory and surplus equipment. Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications. Assist in technical upgrading and maintaining of entire desktop systems. End User Support for mobile mail solution. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

We’re Looking for

• Working knowledge\support of Windows 11 Operating Systems.
• Experience supporting roubleshooting current version of Microsoft Office (M365/O365).
• Strong PC imaging efresh\IMAC experience. (MECM)
• Support of Network and Personal Print environment.
• Solid understanding of Active Directory including Organizational Units and containers.
• Software install roubleshooting skills.
• Laptop and Desktop Hardware support (Dell).
• Troubleshooting Network connectivity issues.
• Effective multi-tasker with excellent time management and customer service skills.
• Strong experience using MECM Collections, MS-AppV, and MS Intune software deployments and support.
• Experience working with hardware warranty vendors (Dell)
• Excellent communication skills
• Microsoft certifications preferred

What You Bring

• 5+ years’ experience in Desktop Support.
• BA or BS degree in technology, related field or requisite experience.
• Experience working with Service Now Ticketing System, or any equivalent IT service ticketing systems.

Minimum Education Requirements

High school degree or equivalent required unless otherwise noted above

Location

Hingham

Time Type

Full time

Salary Range

Salary Range: $80,280.00 - $98,120.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of,

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.