Hybrid Desktop Support Analyst (Tier 2 IT)

University of California - Davis; Davis (CA); Hybrid; USD 49,000 - 79,000; Full time

Job summary

University of California - Davis is seeking a skilled IT professional to provide advanced Tier 2 support for Windows/macOS and related systems across the campus. You will engage with faculty, staff, and students, handling incidents, training, and documentation.

The role includes IT service management, project coordination, and security-focused system administration in a hybrid work setup at UC Davis in Davis, CA.

Qualifications

• Advanced technical support and consulting across Windows/macOS and common office apps.
• Experience with ITSM ticketing systems and incident management.
• Knowledge of networking concepts and devices.
• Scripting experience (batch/shell, Python/PowerShell).
• Experience configuring systems per IT security standards (UC IS-3, CIS, NIST/ISO).
• Strong written and verbal communication for training and documentation.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• 50% - Tier 2 technical support across hardware/software and peripherals.
• 30% - IT service management and incident handling.
• 10% - Technical project management.
• 10% - Systems administration and security compliance.

Skills

Advanced tech support

ITSM ticketing

Networking concepts

Scripting (Python/PowerShell)

IT security

Communication skills

Time management

Job description

University of California - Davis is seeking a skilled IT professional to provide advanced Tier 2 support for Windows/macOS and related systems across the campus. You will engage with faculty, staff, and students, handling incidents, training, and documentation.

The role includes IT service management, project coordination, and security-focused system administration in a hybrid work setup at UC Davis in Davis, CA.