Hybrid Desktop Support Analyst - Advanced IT and Security

University of California, Davis; Davis (CA); Hybrid; USD 48,000 - 79,000; Full time

Benefits offered by this job

Hybrid work model

Excellent benefits

Career development opportunities

Job summary

University of California, Davis is seeking a skilled IT Specialist to provide advanced consultation, training, and troubleshooting across Windows, macOS, and campus hardware and software. You will support faculty, staff, and students, develop tests and configurations, and create technical documentation.

The role emphasizes IT service management, security compliance, and supervising student staff in a hybrid work environment on the Davis campus.

Qualifications

• Advanced technical support and consulting across Windows, macOS, and networked systems.
• Experience with ITSM ticketing and incident management.
• Knowledge of DHCP, DNS, TCP/IP, and basic networking.
• Scripting experience (batch, PowerShell, Python) preferred.
• Experience with security policies and frameworks.

Responsibilities

• Provide advanced consultation and troubleshooting to diverse university users.
• Develop and deliver training and documentation.
• Supervise student staff and manage projects.
• Support information security compliance and incident response.

Skills

Windows

macOS

Office suite

Adobe Creative Cloud

Troubleshooting

ITSM ticketing

Job description

University of California, Davis is seeking a skilled IT Specialist to provide advanced consultation, training, and troubleshooting across Windows, macOS, and campus hardware and software. You will support faculty, staff, and students, develop tests and configurations, and create technical documentation.

The role emphasizes IT service management, security compliance, and supervising student staff in a hybrid work environment on the Davis campus.