Hybrid Desktop Support Analyst — Grow in IT

Lap of Love; Lutz (FL); Hybrid; USD 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health Insurance Plan (Medical)

Dental and Vision Plans

Retirement Plan (Traditional 401k with

Paid Time Off

Bereavement Leave

Paid Parental Leave

Wellness Resources

Life Insurance (Basic, Voluntary, and

Disability Insurance (Short & Long)

Training & Development

Pet Insurance

Zusammenfassung

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, seeks a Desktop Support Analyst to support the Systems Administration team. Join a growing IT group responsible for computers, VoIP, printers, servers, and other systems. This junior role offers growth opportunities and on-the-job learning.

The position is hybrid, with a mix of in-office and remote work, and reports to the Service Desk Manager within Innovation and Technology.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, System Administration, or another related field preferred.
• Minimum of 1-3 years of system or desktop administration experience preferred.
• Ability to troubleshoot hardware, software, and OS issues on Windows and MacOS machines.

Aufgaben

• Perform initial triage and response to all incoming support requests from Lap of Love staff.
• Prioritize and escalate issues as needed while maintaining ownership until resolution.
• Install, troubleshoot, and update all software on Lap of Love laptops and desktops.
• Troubleshoot Zoom Phone and Five9 Contact Center issues.
• Maintain IT knowledge-base and asset management documentation.
• Manage employee onboarding and offboarding equipment lifecycle.

Kenntnisse

Windows

MacOS

Azure AD

Office 365

Google Workspace

VoIP troubleshooting

Desktop deployment

Technical documentation

Ausbildung

Bachelor’s degree in Computer Science, IT, System Administration

Tools

Zoom Phone

Five9

Jobbeschreibung

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, seeks a Desktop Support Analyst to support the Systems Administration team. Join a growing IT group responsible for computers, VoIP, printers, servers, and other systems. This junior role offers growth opportunities and on-the-job learning.

The position is hybrid, with a mix of in-office and remote work, and reports to the Service Desk Manager within Innovation and Technology.