Hybrid Desktop Support Analyst | Growth & Training

Lap of Love Veterinary Hospice; Lutz (FL); Hybride; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health Insurance (medical)

Dental & Vision

401k retirement plan + Roth 401k

Paid Time Off

Bereavement Leave

Parental Leave

Wellness Resources

Life Insurance

Disability Insurance

Training & Development

Pet Insurance

Résumé du poste

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, seeks a Desktop Support Analyst to support our Systems Administration team. The role focuses on maintenance and reliable operation of laptops, desktops, VoIP phones, printers, and servers, serving as the first line of support.

This junior role offers growth potential, requires strong problem solving, and involves asset management, documentation, and cross-team collaboration in a hybrid work environment.

Qualifications

• Bachelor's degree in Computer Science, IT, System Administration, or related field preferred.
• 1-3 years of system or desktop administration experience preferred.
• Able to troubleshoot Windows and MacOS issues with minimal direction.

Responsabilités

• Perform initial triage and respond to support requests.
• Prioritize and own issues until resolution.
• Install and update software on Lap of Love laptops/desktops.
• Triage Zoom Phone and Five9 Center issues.
• Troubleshoot hardware and software using diagnostics.
• Maintain IT knowledge base and asset management.
• Guide users on hardware/software usage.
• Assist onboarding/offboarding equipment lifecycle.

Connaissances

Troubleshooting hardware

Troubleshooting software

OS troubleshooting

Documentation

Staff communication

Formation

Bachelor's degree in Computer Science, Information Technology, System Administration, or related field

Outils

Zoom Phone

Five9

Azure Active Directory

Office 365

Google Workspace

Windows

MacOS

Description du poste

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, seeks a Desktop Support Analyst to support our Systems Administration team. The role focuses on maintenance and reliable operation of laptops, desktops, VoIP phones, printers, and servers, serving as the first line of support.

This junior role offers growth potential, requires strong problem solving, and involves asset management, documentation, and cross-team collaboration in a hybrid work environment.