Hybrid Desktop Support I — IT Helpdesk (Tampa)

150 Shriners Hospitals for Children; United States; Hybrid; USD 38,000 - 60,000; Full time

Job summary

Shriners Hospitals for Children is seeking a Desktop Support I to deliver technical end-user support and incident resolution across a hybrid work environment in the Tampa, FL area. The role involves managing hardware, software, and accounts, with responsibilities spanning remote and on-site assistance, installation, and maintenance of Windows OS, Office, and associated productivity tools.

The candidate should have 1–3+ years of IT experience, strong troubleshooting skills, and the ability to

Qualifications

• Technical with 1 - 3+ years IT experience.
• Knowledge of TCP/IP routing and troubleshooting techniques.
• Experience with desktop operating systems including Microsoft, and Mac OS X.
• Working knowledge of troubleshooting wireless attached devices in an enterprise environment.
• Working knowledge of a range of diagnostic utilities.
• High-level understanding of project management.
• Knowledge and experience working with Windows OS image solutions and PXE environment.
• Knowledge and ability to create automated software packages and installation options.
• Working knowledge of scripting and PowerShell commands.
• Working knowledge of Microsoft Windows client operating systems as well as various software packages including Microsoft Office and Adobe Acrobat.
• Excellent IT skills and computer literacy.
• High School Diploma/GED Preferred.

Responsibilities

• Provide technical support for SHC users across site and remote locations.
• Resolve end-user problems and incidents via email, telephone, remote connection, and at the user’s deskside.
• Deploy and maintain SHC Windows OS, Office suite, and devices.
• Maintain hardware assets and software licensing installation and compliance.
• Participate in after-hours on-call rotation and other IT duties as assigned.

Skills

TCP/IP troubleshooting

Desktop OS knowledge

Mac OS X

Wireless troubleshooting

Diagnostics utilities

Project management

PXE deployment

Software packaging

PowerShell scripting

Windows & Office proficiency

Excellent IT skills

Education

Bachelor's degree or equivalent experience/certifications

A+, MCP, MCSE or comparable certification

High School Diploma/GED

Tools

PXE environment

Software packaging tools

Microsoft Office

Adobe Acrobat

Job description

Shriners Hospitals for Children is seeking a Desktop Support I to deliver technical end-user support and incident resolution across a hybrid work environment in the Tampa, FL area. The role involves managing hardware, software, and accounts, with responsibilities spanning remote and on-site assistance, installation, and maintenance of Windows OS, Office, and associated productivity tools.

The candidate should have 1–3+ years of IT experience, strong troubleshooting skills, and the ability to