Hybrid Desktop Support Analyst — Elevate Tech Help

Raymond James Financial, Inc.; Denver (CO); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Raymond James Financial, Inc. is seeking a technical support specialist to join our hybrid work model, reporting to the Technology Support team. The role requires in-office presence 3 days per week in Denver, CO, with an initial training week onsite.

The position emphasizes strong hardware/software troubleshooting, clear communication with users, and on-call rotation participation. Visa sponsorship is not offered.

Qualifications

• Associate's degree in a technical field or equivalent.
• 2–3 years of technical helpdesk or support experience.
• Experience with Windows/macOS and hardware troubleshooting.
• Strong communication skills and customer focus.

Responsibilities

• Install, configure, troubleshoot, and resolve hardware and software issues via phone, remote, and on-site support.
• Monitor incidents and document work in the call-tracking system.
• Explain technical concepts clearly to non-technical users.
• Participate in testing new hardware/software releases and system enhancements.
• Support cross-functional technology projects and on-call rotations.

Skills

Clear communication

Analytical thinking

Time management

Quick learner

Education

Associate's degree

Job description

Raymond James Financial, Inc. is seeking a technical support specialist to join our hybrid work model, reporting to the Technology Support team. The role requires in-office presence 3 days per week in Denver, CO, with an initial training week onsite.

The position emphasizes strong hardware/software troubleshooting, clear communication with users, and on-call rotation participation. Visa sponsorship is not offered.