Desktop Support Specialist – Hybrid IT

Raymond James; Denver (CO); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Raymond James is seeking a Desktop Support Associate Analyst to resolve hardware and software issues for end users across Denver, CO; Southfield, MI; and St. Petersburg, FL.

The role involves hybrid work with in-office presence required three days per week in these locations, and an initial one-week, on-site training period. The position emphasizes strong communication, technical troubleshooting, and documentation, with opportunities to contribute to knowledge bases and participate in on-call

Qualifications

• Associate’s degree and 2–3 years of experience in a technical helpdesk or equivalent.
• Onsite training period will last one week and require five days in the office.
• Hybrid work model: in-office 3 days/week in Denver, CO or Southfield, MI or St. Petersburg, FL.
• Not eligible for work visa sponsorship, now or in the future.

Responsibilities

• Install, configure, troubleshoot, and resolve hardware and software issues via phone, remote access, and on-site visits.
• Monitor incidents and service requests in the call-tracking system and document work thoroughly.
• Explain technical concepts clearly to non-technical users.
• Install standard corporate software images and assist with system configuration.
• Follow policies related to technology, security, and end-user support.
• Communicate system issues to clients, peers, and management to maintain service quality.
• Contribute to knowledge base, update reference materials, and analyze issue trends.
• Document product issues, troubleshooting steps, and resolutions for future reference.
• Conduct advanced hardware diagnostics and initiate warranty repair processes as needed.
• Test new hardware, software releases, and system enhancements.
• Support cross-functional technology projects and participate in on-call rotations.

Skills

Advanced troubleshooting

Windows/macOS

Mobile devices

Networking fundamentals

Productivity apps

Security best practices

Financial services apps (preferred)

Clear communication

Analytical thinking

Time management

Proactive

Customer service

Education

Associate's degree

High School Diploma

Tools

Call-tracking system

Remote access tools

Knowledge base tooling

Job description

Raymond James is seeking a Desktop Support Associate Analyst to resolve hardware and software issues for end users across Denver, CO; Southfield, MI; and St. Petersburg, FL.

The role involves hybrid work with in-office presence required three days per week in these locations, and an initial one-week, on-site training period. The position emphasizes strong communication, technical troubleshooting, and documentation, with opportunities to contribute to knowledge bases and participate in on-call