Hybrid Dental Front Desk & Treatment Coordinator

Mor Smiles; Lititz (Lancaster County); On-site; USD 32,000 - 45,000; Full time

Job summary

Mor Smiles in Lititz, PA is seeking a motivated Dental Front Desk & Treatment Coordinator to join our growing team in a dynamic hybrid role. You will be the welcoming face of the practice and guide patients through their treatment journey with confidence and care.

As the frontline coordinator, you will present treatment plans, verify insurance, manage scheduling, and collaborate with the clinical team to ensure a smooth experience from check-in to checkout.

Qualifications

• Strong communication and patient relations skills.
• Organization and multitasking capabilities are essential.
• Experience with dental front desk operations and dental software preferred.
• Knowledge of insurance verification, billing and claims processing helpful.

Responsibilities

• Greet and check in patients, managing front desk operations.
• Schedule appointments and manage daily patient flow.
• Present treatment plans to patients, explain procedures, costs, and financing.
• Verify dental insurance benefits, process claims, and handle billing inquiries.
• Collect and post patient payments, including co-pays and balances.
• Maintain accurate patient records in the practice management software.
• Follow up on pending treatment plans to encourage case acceptance.
• Coordinate with the clinical team to ensure a seamless patient experience.

Skills

Communication

Patient relations

Organization

Multitasking

Tools

Dentrix

Practice management

Job description

Mor Smiles in Lititz, PA is seeking a motivated Dental Front Desk & Treatment Coordinator to join our growing team in a dynamic hybrid role. You will be the welcoming face of the practice and guide patients through their treatment journey with confidence and care.

As the frontline coordinator, you will present treatment plans, verify insurance, manage scheduling, and collaborate with the clinical team to ensure a smooth experience from check-in to checkout.