Dental Front Desk/Treatment Coordinator

Mor Smiles; Lititz (Lancaster County); On-site; USD 32,000 - 45,000; Full time

Job summary

Mor Smiles in Lititz, PA is seeking a motivated Dental Front Desk & Treatment Coordinator to join our growing team in a dynamic hybrid role. You will be the welcoming face of the practice and guide patients through their treatment journey with confidence and care.

As the frontline coordinator, you will present treatment plans, verify insurance, manage scheduling, and collaborate with the clinical team to ensure a smooth experience from check-in to checkout.

Qualifications

• Strong communication and patient relations skills.
• Organization and multitasking capabilities are essential.
• Experience with dental front desk operations and dental software preferred.
• Knowledge of insurance verification, billing and claims processing helpful.

Responsibilities

• Greet and check in patients, managing front desk operations.
• Schedule appointments and manage daily patient flow.
• Present treatment plans to patients, explain procedures, costs, and financing.
• Verify dental insurance benefits, process claims, and handle billing inquiries.
• Collect and post patient payments, including co-pays and balances.
• Maintain accurate patient records in the practice management software.
• Follow up on pending treatment plans to encourage case acceptance.
• Coordinate with the clinical team to ensure a seamless patient experience.

Skills

Communication

Patient relations

Organization

Multitasking

Tools

Dentrix

Practice management

Job description

About the Role

Mor Smiles in Lititz, PA is looking for a motivated and personable Dental Front Desk & Treatment Coordinator to join their growing team! In this dynamic hybrid role, you'll be the welcoming face of the practice while also guiding patients through their treatment journey with confidence and care. If you love connecting with people and thrive in a fast-paced dental environment, this is the opportunity for you!

Responsibilities

• Greet and check in patients, managing front desk operations with a warm and professional demeanor


• Schedule appointments, confirm visits, and manage the daily patient flow


• Present treatment plans to patients, clearly explaining procedures, costs, and financing options


• Verify dental insurance benefits, process claims, and handle billing inquiries


• Collect and post patient payments, including co-pays and outstanding balances


• Maintain accurate patient records and update demographic and insurance information in practice management software


• Follow up with patients on pending treatment plans to encourage case acceptance


• Coordinate with clinical team to ensure seamless patient experience from check-in to checkout

Requirements

• Prior dental front desk or treatment coordinator experience strongly preferred


• Prior experience with Dentrix software strongly preferred


• Familiarity with dental practice management software (Dentrix, or similar)


• Knowledge of dental insurance verification, billing, and claims processing


• Strong communication and patient relations skills


• Ability to present and explain treatment plans with confidence and empathy


• Highly organized with strong attention to detail and multitasking ability


• Positive, team-oriented attitude with a patient-first mindset

About Us

Mor Smiles is a patient-centered dental practice located in the heart of Lititz, PA, dedicated to delivering exceptional dental care in a comfortable and welcoming environment. Our patients love us for our gentle approach, personalized care, and commitment to healthy, beautiful smiles. We take pride in fostering a supportive team culture where every staff member is valued and empowered to grow.