Debit Card Disputes Specialist - Hybrid

State Employees' Credit Union; United States; Hybrid; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

State Employees' Credit Union is seeking a Debit Card Dispute Analyst to support members by processing non-fraud disputes within various applications. The role emphasizes accuracy, investigation, and timely resolution in a collaborative, compliant environment.

Hybrid position focusing on dispute analysis, applying industry rules, and clear member communication. Preferred education includes a high school diploma (bachelor's preferred) and about 2 years in debit card operations or disputes.

Qualifikationen

• Basic knowledge of debit card disputes and processes.
• Strong attention to detail and accuracy in handling claims.
• Ability to analyze and interpret multiple product/account types.
• Excellent written and verbal communication with customers.
• Familiarity with industry regulations and security practices.
• Experience in financial services or card operations is a plus.

Aufgaben

• Validate classification accuracy and gather documentation.
• Resolve routine to moderately complex disputes and reverse provisional credits.
• Analyze incidents requiring knowledge of multiple products or accounts.
• Determine cardholder liability after a fair investigation.
• Run the dispute process in compliance with Visa/Mastercard and laws.
• Communicate claim status to cardholders.

Kenntnisse

Dispute operations

Debit card disputes

Ausbildung

High school diploma

Bachelor's degree preferred

Jobbeschreibung

State Employees' Credit Union is seeking a Debit Card Dispute Analyst to support members by processing non-fraud disputes within various applications. The role emphasizes accuracy, investigation, and timely resolution in a collaborative, compliant environment.

Hybrid position focusing on dispute analysis, applying industry rules, and clear member communication. Preferred education includes a high school diploma (bachelor's preferred) and about 2 years in debit card operations or disputes.