Hybrid Data & Systems Support Technician

Arizona Public Service Company; Phoenix (AZ); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Arizona Public Service seeks a Support Technician to provide advanced administrative, analytical, and technical support across multiple functions including Finance, Purchasing, and Human Resources. The role involves handling confidential information, generating reports, and supporting department programs within a hybrid work environment.

The position emphasizes data analysis, system support, and documentation, with duties spanning training, process improvement, and coordination of department

Qualifications

• High school diploma or GED.
• 4 years of experience in advanced administrative positions.
• OR equivalent combination of education and experience.
• 4+ years of experience using Word, Excel and PowerPoint.
• Knowledge of department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Responsibilities

• Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
• Audits, tracks and maintains appropriate documentation for functional area programs.
• Prepares department tools, guides, matrices and other supporting materials.
• Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources.
• Provides data and information to others on functional area processes and procedures.
• Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
• Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases.
• Participates in the testing and implementation of systems to enhance and support business processes and information needs.
• Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.
• Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
• Examines transactions or information to insure compliance with rules and regulations.
• Discusses discrepancies with appropriate contacts.
• Troubleshoots problems with departmental office equipment and initiates resolution.
• Trains others in the use of departmental office equipment.
• Provides orientation, work direction or training to other administrative support positions in the department when necessary.
• Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary.
• Plans program, agenda and services according to customer requirements.
• Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs.
• Conducts planning meetings, prepares communication and documents as necessary.
• Monitors event progress and makes modifications/changes as appropriate.
• Reviews event bills for accuracy.

Skills

Data analysis

Report writing

Oral and written communication

Interpersonal relationships

Department knowledge

Problem solving

Office equipment training

Data presentation

Education

High school diploma or GED

4 years in advanced administrative positions

Equivalent combination of education and experience

Tools

Word

Excel

PowerPoint

Office software

Job description

Arizona Public Service seeks a Support Technician to provide advanced administrative, analytical, and technical support across multiple functions including Finance, Purchasing, and Human Resources. The role involves handling confidential information, generating reports, and supporting department programs within a hybrid work environment.

The position emphasizes data analysis, system support, and documentation, with duties spanning training, process improvement, and coordination of department