CX & Growth Strategy Manager

Archer; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service solutions are executed smoothly and aligned with SLAs. You will identify requirements, optimize customer experiences, and support financial accuracy across programs.

You will partner with cross-functional teams to drive operational efficiency, support transformation efforts, and uncover growth opportunities, delivering strategic insights and improving overall

Qualifications

• 4+ years in customer experience, account management, or related field.
• Strong ability to manage multiple priorities and complex service solutions.
• Excellent communication and relationship-building with internal/external stakeholders.
• Analytical mindset with attention to detail and problem-solving.
• Experience auditing invoices and managing accounts receivable.
• Ability to lead customer business reviews and provide strategic recommendations.

Responsibilities

• Act as the main liaison between customers and internal teams to address service needs.
• Identify and communicate client service requirements to cross-functional teams and SLAs.
• Oversee management and implementation of complex service solutions.
• Partner with account leadership on business transformation to improve processes and financial performance.
• Lead customer business reviews with strategic insights and recommendations.
• Audit customer invoices and track outstanding accounts receivable.
• Maintain documentation to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities.

Skills

Customer experience

Account management

Stakeholder management

Analytical mindset

Financial processes

Business reviews

Tools

CRM software

Job description

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service solutions are executed smoothly and aligned with SLAs. You will identify requirements, optimize customer experiences, and support financial accuracy across programs.

You will partner with cross-functional teams to drive operational efficiency, support transformation efforts, and uncover growth opportunities, delivering strategic insights and improving overall