Hybrid Customs Specialist: Compliance & Trade Ops

C.H. Robinson; St. Louis (MO); Hybrid; USD 30,000 - 63,000; Full time

Job summary

C.H. Robinson is seeking a Customs Specialist to protect compliance, minimize risk, and ensure smooth customs clearance for customer shipments.

You will handle complex exceptions, government inspections, and high-impact issues as part of a collaborative, on-site team with two remote days. You will engage with peers on-site three days a week and have two remote days, contributing to operational excellence and continuous improvement in automated processes.

Qualifications

• High School Diploma or GED.
• Minimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents.

Responsibilities

• Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance.
• Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns.
• Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections.
• Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes.
• Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers.
• Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery.
• Own and maintain customer‑specific SOPs, HTS databases, and compliance requirements to support operational excellence.
• Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high‑impact shipment issues.
• Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness.
• Drive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management

Skills

Entry-writing experience

International transportation

AI Agents experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

C.H. Robinson is seeking a Customs Specialist to protect compliance, minimize risk, and ensure smooth customs clearance for customer shipments.

You will handle complex exceptions, government inspections, and high-impact issues as part of a collaborative, on-site team with two remote days. You will engage with peers on-site three days a week and have two remote days, contributing to operational excellence and continuous improvement in automated processes.