Hybrid Customer Tech Specialist—Integrations & Growth

Genworth Financial, Inc.; Raleigh (NC); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule (in-office Tue/W 

Generous Time Off

40 Hours of Volunteer Time Off

Tuition Reimbursement and Student Loan

Paid Family Leave and Flexible Banking

401k with up to 5% employer match

Wellness Reimbursements and Onsite Gym

Job summary

Enact Holdings, Inc. in Raleigh, NC seeks a Customer Technology Specialist to support integrations with mortgage technology providers and ensure reliable experiences for customers.

You will collaborate with technology vendors, Sales, IT, and internal teams to onboard partners, address issues, and drive enhancements. The role focuses on building expertise in Enact’s customer technology capabilities, monitoring performance, and identifying opportunities to improve integrations and the customer

Qualifications

• Bachelor’s degree in Business, Information Technology, Finance, or a related field, or equivalent relevant work experience.
• 3+ years of experience in product management, business analysis, customer technology, software delivery, systems integration, project management, or a related field.
• Experience working with technology products, software integrations, or customer-facing digital solutions.

Responsibilities

• Support assigned technology integrations by gathering requirements, coordinating enhancements and upgrades, participating in testing and implementation, and helping resolve production issues.
• Build productive working relationships with technology vendors, including supporting new vendor onboarding, maintaining documentation, and coordinating ongoing operational activities.
• Support day-to-day customer technology operations by prioritizing incoming requests, investigating issues, and coordinating timely resolutions with internal teams and technology vendors.
• Review vendor billing and usage data to validate accuracy, identify discrepancies, and work with internal and external partners to resolve them.
• Analyze integration performance, utilization, customer feedback, and industry developments to identify issues and recommend opportunities to improve customer experience.
• Partner with Sales and other internal teams to provide integration expertise, documentation, training, and support for customer conversations.
• Support Customer Technology initiatives and projects by managing assigned deliverables and collaborating with Product, IT, vendors, and other stakeholders.
• Organize and prioritize assigned work across multiple projects while meeting established timelines and quality expectations.
• Identify opportunities to improve Customer Technology processes, tools, content, and share recommendations with the team.

Skills

Analytical thinking

Communication skills

Cross-functional collaboration

Project management

Education

Bachelor’s degree in Business, Information Technology, Finance, or a related field

Tools

Microsoft Excel

PowerPoint

Job description

Enact Holdings, Inc. in Raleigh, NC seeks a Customer Technology Specialist to support integrations with mortgage technology providers and ensure reliable experiences for customers.

You will collaborate with technology vendors, Sales, IT, and internal teams to onboard partners, address issues, and drive enhancements. The role focuses on building expertise in Enact’s customer technology capabilities, monitoring performance, and identifying opportunities to improve integrations and the customer